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Support Packages

Support Country Computers offers flexible support packages for business IT systems.
We support networks of just a few PCs right up to large office systems with file servers, email systems and databases.

Whether it's a full managed service you require or just occasional extra cover for busy periods or holidays, we can tailor a package to your requirements.

  • Onsite
  • Remote
  • Reactive support
  • Proactive monitoring
  • Monthly contract
  • Pay-as-you-go

Example package

DBA-on-demand and Sysadmin-on-demand

This package offers supreme flexibility and with secure remote access can provide rapid Oracle DBA and/or Microsoft Server Administration assistance worldwide.

How it works:

  • Open a support agreement and order as much DBA / Sysadmin time as you think you require
  • We set up secure remote access in conjunction with your IT department
  • Nominate personnel in your organisation who are authorised to use the service
  • They contact Country Computers when support is required
  • An Oracle Certified DBA or Microsoft Certified Professional responds as appropriate, usually in less than 1hr.
    (Service Level Agreement : 4hr target response, 1 working day max)
  • Non-emergency work can be performed outside office hours to avoid disruption to users.
  • We email you weekly usage reports
  • We bill you monthly for the number of half-hours used
  • Proactive components such as regular database health checks can be built into this package if required

Advantages:

  • Fast response, worldwide coverage
  • Use the hours as you wish -
    • problem solving,
    • database recovery,
    • Exchange or Sharepoint issues,
    • upgrades,
    • tuning,
    • advice,
    • backup planning
  • No minimum weekly usage requirement
  • Half-hour billing increments
  • Detailed reporting
  • On-site visits at pre-arranged rates.