Country Computers offers flexible support packages for business IT systems.
We support networks of just a few PCs right up to large office systems with file servers, email systems and databases.
Whether it's a full managed service you require or just occasional extra cover for busy periods or holidays, we can tailor a package to your requirements.
- Reactive support
- Proactive monitoring
- Monthly contract
This package offers supreme flexibility and with secure remote access can provide rapid Oracle DBA and/or Microsoft Server Administration assistance worldwide.
How it works:
- Open a support agreement and order as much DBA / Sysadmin time as you think you require
- We set up secure remote access in conjunction with your IT department
- Nominate personnel in your organisation who are authorised to use the service
- They contact Country Computers when support is required
- An Oracle Certified DBA or Microsoft Certified Professional responds as appropriate, usually in less than 1hr.
(Service Level Agreement : 4hr target response, 1 working day max)
- Non-emergency work can be performed outside office hours to avoid disruption to users.
- We email you weekly usage reports
- We bill you monthly for the number of half-hours used
- Proactive components such as regular database health checks can be built into this package if required
- Fast response, worldwide coverage
- Use the hours as you wish -
- problem solving,
- database recovery,
- Exchange or Sharepoint issues,
- backup planning
- No minimum weekly usage requirement
- Half-hour billing increments
- Detailed reporting
- On-site visits at pre-arranged rates.