Example package

DBA-on-demand and Sysadmin-on-demand

This package offers supreme flexibility and with secure remote access can provide rapid Oracle DBA and/or Microsoft Server Administration assistance worldwide.

How it works:

• Open a support agreement and order as much DBA / Sysadmin time as you think you require
• We set up secure remote access in conjunction with your IT department
• Nominate personnel in your organisation who are authorised to use the service
• They contact Country Computers when support is required
• Our consultant responds as appropriate, usually in less than 1hr
• Non-emergency work can be performed outside office hours to avoid disruption to users.
• We email you weekly usage reports
• We bill you monthly for the number of half-hours used
• Proactive components such as regular database health checks can be built into this package if required

Advantages:

• Fast response, worldwide coverage
• Use the hours as you wish –
  • problem solving,
  • database recovery,
  • Exchange or Sharepoint issues,
  • upgrades,
  • tuning,
  • advice,
  • backup planning
• No minimum weekly usage requirement
• Half-hour billing increments
• Detailed reporting
• On-site visits at pre-arranged rates.